Questions about products and general
- When will the sold out products arrive?
The arrival schedule varies depending on the product, and some are not restocked.
If you contact us for the product number of the product, we will answer the presence or absence of the arrival schedule.
Questions about order / shipping / payment
- Can I cancel my order?
Depending on the status of product shipping, there is a possibility that cancellation cannot be accepted. Please contact us individually.
- The order completion email does not arrive. Can you order?
If you do not receive the order completion email, the following two points may be considered.
① Make a mistake in entering spam and e -mail address
② The order has not been completed
(Please confirm your registered email address and spam folder and contact us from the inquiry form.)
- Can I change the order after the order is confirmed?
Depending on the situation such as product shipping, there is a possibility that cancellation cannot be accepted.
Please contact us individually.
- Is it possible to mail order by phone?
Orders by phone are accepted from the following.
Select the navigation dial number No. 1.
* Order reception hours 9: 30 ~ 18: 00