About return / exchange
Please let us know by e -mail or phone before the product shipment is completed.
If the product is damaged, stainful, or mistaken due to packing and delivery problems, we will replace or refund.
Please note that we cannot accept returns in the following cases.
・ Products that have not been returned in advance
・ Products that have been over 8 days after arrival
・ Used products
・ Damaged, stained, or lost "delivery book, product tag, label, other accessories"
・ Products that have dirt and scratches under the customer
・ Products that opened and damaged
・ The product you ordered after using the gift wrapping service
Return flow
1. Please contact us by e -mail or telephone for return.
2. We will send you an email regarding how to return the product.
* If the email is not distributed within 24 hours, check the registration e -mail address and spam mail settings.
Please apply again.
3. Please return to our company within 7 days after the e -mail is delivered.
・ If you return products other than your personal belongings, other items other than the delivery note, and other items,
We will process it at our discretion.
After the returned product arrives at our company, the refund will be completed in about 7 business days (excluding weekends and holidays).
If defective products arrive or products that are different from the order contents are received
If the delivered product has been found or a product that is different from the order details arrive
We will replace it with a quick return or the same product.
1. Please contact us by e -mail or telephone for return.
2. We will send you an email regarding your response.
If you wish to replace
We will check the stock status and contact us again.
Please keep the product at hand until you contact us.
* If there is no stock of replacement products, we will respond by refund.
If you wish to return
Please check the contents of the distributed email and return the product by cash on delivery.
After the returned product arrives at our company, the refund will be completed in about 7 business days (excluding weekends and holidays).
Precautions when returning the product
If you return something other than your personal belongings, delivery books, and other items, we will process it at our discretion.
About warranty
When you purchase a "product with a warranty card", we will attach a discrimination book, a proof of natural stone, to all products.
Please keep it in a safe place.